SHIPPING AND RETURNS
ORDERING
You will receive an order confirmation by email shortly after placing your order. Please note that your order is not accepted until you have received a final order and shipping confirmation.
DISPATCH AND DELIVERY
Delivery
All packages are dispatched through the Danish mail service POSTNORD or GLS and will have a tracking number attached.
Dispatch and delivery times
Made-to-order and custom-order items will have a 2-3 week production time. Some made-to-order sizes may be in stock and will take less time.
Dispatch times for items that are ready to ship are 1-3 days.
The estimated delivery time is:
Denmark: 1-3 business days
Europe: up to 14 business days
We will do our best to meet these dispatch and delivery estimates, but we cannot guarantee them. The actual delivery time will depend on the shipping service. We are not responsible for delays once the package is in transit, but we will do our best to handle it if any problems occur.
Please make sure your information is correct when placing an order. We do not take responsibility for the validity of this information.
RETURNS and CANCELLATION
Returns
If you wish to withdraw from your purchase, this must be done within 14 days of receiving your order. To be eligible for a return, your item must be in the same condition that you received it in, unused*, and in the original packaging. You’ll also need a receipt or proof of purchase.
*You are welcome to try the jewellery on for fitting purposes.
To start a return, you can contact us at Alicerajewellery@gmail.com and attach your receipt. If your return is accepted, we will send you an email with instructions on how and where to send your package.
Buyers are responsible for return postage costs, and the item must be returned in its original condition! We are not responsible for lost return packages; therefore, we recommend using a shipping company with a tracking service.
Cancellation
A request for a cancellation of an order must be made within 5 hours of purchase. We will cancel the order and the payment. Please remember that it can take some time for your bank or credit card company to process and release the payment.
Once the order is shipped, it is not possible to cancel, and you will need to make a return once the item is in your possession.
Damages and issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
REFUNDS
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded using your original payment method. Please remember that it can take some time for your bank or credit card company to process the refund.
COMPLAINTS
You have a 24-month warranty. If you notice a defect or fault in your purchased jewellery within 2 years of receiving it, you, as a consumer, are entitled to have the product repaired or replaced if it is not possible to repair it.
The defect or fault in the jewellery must not be due to misuse of the product or other damaging behaviour. You must complain within a reasonable time after you discover the defect in the product.
For all inquiries, any questions, or problems with your order, please send an email to
ALICERAJEWELLERY@GMAIL.COM